Support plans

From a free plan to personalized support 24x7

Our experts will help you whenever you need

A personal customer engineer who understands your needs and is able to provide solutions that are best suited to your business will be available.

Telephone and ticket support 24x7

Telephone and ticket support 24x7

For when your critical services require assistance to be on-hand 24x7.

Guaranteed response time

Guaranteed response time

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Priority treatment by support engineers

Priority treatment by support engineers

Your most critical incidents will be placed at the top of the list for immediate attention.

Personal customer engineer

Personal customer engineer

Have a single representative, who knows what your needs are, and who can propose solutions that are best suited to you.

Support plans

Plan

Plan

BASIC

FREE

Technical and sales assistance

Technical and sales assistance

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By phone and tickets 24x7

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Personal customer engineer

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Incidents

Guaranteed response time

8 hours

Status of services notifications

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Support by phone and tickets during business hours

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Priority treatment from support engineer

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Out of warranty operations

Attention during working hours

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Urgent attention 24x7

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Quote

€ 9.95 + IVA

Join to netelip

Choose the plan best suited to your business

Support plans

Plan

Plan

ADVANCE

€ 49/monthly

Technical and sales assistance

Technical and sales assistance

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By phone and tickets 24x7

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Personal customer engineer

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Incidents

Guaranteed response time

2 hours

Status of services notifications

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Support by phone and tickets during business hours

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Priority treatment from support engineer

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Out of warranty operations

Attention during working hours

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Urgent attention 24x7

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Quote

Free

Join to netelip

Choose the plan best suited to your business

Plan

Plan

PREMIUM

From € 499/monthly

Technical and sales assistance

Technical and sales assistance

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By phone and tickets 24x7

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Personal customer engineer

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Incidents

Guaranteed response time

1 hour

Status of services notifications

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Support by phone and tickets during business hours

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Priority treatment from support engineer

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Out of warranty operations

Attention during working hours

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Urgent attention 24x7

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Quote

Free

Join to netelip

Choose the plan best suited to your business

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